Fee overcharges, refunds deducted twice, reimbursements that never arrived, commissions that should have come back. It's all sitting in your settlement statements. PayoutScout reads them, marks what's wrong, and hands you the evidence packet to claim it.
FREE TO FIND · 20% ONLY WHEN YOU RECOVER
animated from our illustrative sample audit (fictional seller, real rules)
The whole audit runs on your settlement export, a file you already own. Your login stays yours.
Seller Center → Finances → Statements → Export. About 30 seconds, and we send a walkthrough with screenshots. 90 days is ideal, since some errors only show up across statements.
Deterministic rules check every fee, refund, adjustment, and reserve against the policy in force on that transaction's date, then reconcile our parse against TikTok's own totals before trusting a single finding.
Every claim ships with the arithmetic, the policy citation, where to file it, and the deadline. Paste, attach, submit. The money lands back in your payouts.
Each check exists because TikTok's own published policies say you're owed the money. We cite the policy, its effective date, and the exact rows.
The same refund taken from your balance twice across statements.
The fee is 20% of the refunded referral fee, capped at $5 per SKU. Wrong rate, blown cap, or charged on exempt orders. All claimable.
Refund before the creator payout date? The 13 to 30% commission comes back to you. Often the biggest category.
Lost or damaged FBT orders TikTok refunded but never reimbursed you for.
Holds past their 30-day release date with no release row.
When TikTok refunds a customer without a return on low-cost items, it owes you the reimbursement within 14 business days.
Category rates, exceptions, and the tiered 3% over $10K, validated per SKU.
Unauthorized-payment chargebacks are TikTok's cost, not yours. Appeals have a 7-day window we track.
You send your settlement export, we run the audit, and you get back a report: every dollar TikTok owes you, sorted by category, each claim with its confidence, the arithmetic, and where to file it. Normal timing variances are ruled out so nothing wastes your support tickets. No login, no setup. We run it for you.
Next up: a self-serve dashboard where you upload, watch the audit run, and track every claim's status yourself. After that, a one-click TikTok Shop connection so you can skip the manual export entirely. Here's an early preview of where it's headed.
Preview only. Today we run your audit and send the report. The self-serve dashboard is in development.
Your login stays yours, you pay only out of money we recover, and the entire audit runs on a file you export yourself.
You export your own settlement file and upload it, and the audit runs entirely on that. A read-only Partner-API connection is on the roadmap: opt-in and revocable, there when you want to skip the manual export.
The engine reads order IDs, SKUs, amounts, dates, and fee types. No customer names, addresses, or payment details ever enter the audit.
We prepare the evidence packet; you submit it yourself in your own Seller Center. We never act on your account, and we never take a cut until you actually recover.
Every finding cites the TikTok policy in force on that transaction's date, and our parse is reconciled to TikTok's own statement totals before a single dollar is flagged. It's deterministic, with no AI guessing.
We find $0? You pay $0. We find $1,400 and you recover it? We've earned $280 and you're $1,120 ahead. Our incentive is exactly yours: find real, claimable money, and nothing that wastes your time.
Manage TikTok Shops for multiple sellers? We run the same audit across every client you manage, and reports arrive under your brand, "prepared for [Your Agency]," so the win is yours to deliver. Pilot it free on one or two clients: send us a settlement export, we return the findings in 48 hours. If the results earn it, we'll talk partner terms for your whole roster.
Email us about a pilot →We never ask for your password, ever. Today you export your own settlement workbook from Seller Center and upload it through our secure portal (encrypted, no email attachments); we read financial columns only: order IDs, SKUs, amounts, dates, fee types. No customer names or addresses. A one-click connection through TikTok's official Partner API (read-only, finance data only, revocable in Seller Center anytime) is on the roadmap so you can skip the manual export.
You file every claim yourself, in your own Seller Center, through TikTok's own support lanes, including the adjustment category TikTok itself maintains for fee errors. We prepare the evidence; you press submit.
Honestly: we don't know until we look, and anyone who quotes you a number before seeing your statements is guessing. On Amazon, recovery services routinely find 1 to 3% of annual revenue. TikTok Shop's rate is unpublished, and that's why the audit is free.
Then we say so. Every variance is classified as timing (normal, with its expected resolve date) or error (claimable, with a packet). Your bookkeeper will appreciate this part.
v1 is the evidence packet, and most sellers file in minutes. A we-file-for-you tier is on the roadmap, so tell us if you'd want it.
Upload your settlement export through our secure portal. No email attachments, no account to create. Your file lands encrypted, and you'll have your findings within 48 hours.
Upload your export securely30-second export → secure upload → findings in 48h
Rather ask a question first? Email [email protected]. A real person, not a bot.