$642.68
found across 22 claims in 90 days of settlement data
10 high-confidence (pure arithmetic) · 10 medium · 2 needing evidence · plus 4 variances correctly ruled out as timing
Expanded claims
Three of the 22, in full. Every claim in a real report ships like this: the arithmetic, the policy citation, where to file, and the deadline.
Duplicate refund deduction High confidence
$54.37
Order 5764-1287-3301-158 · SKU GH-CANDLE-08 · refund processed May 6, 2026
The refund deduction for this order was taken from your balance twice: once on the May 11 statement and again, identically, on the May 18 statement. One deduction is correct, the second is your money.
| Refund deduction, statement of May 11 | −$54.37 |
| Same deduction repeated, statement of May 18 | −$54.37 |
| Deducted twice for one refund, owed back | $54.37 |
Where to file
Seller Center → Help Center → Finance ticket. Attach both statement excerpts (included in your packet).
Deadline
No published window for statement-error tickets, so file promptly. Packets include both statement PDFs.
Basis: TikTok Shop settlement statement structure. One refund event produces one deduction. Both rows reproduced in the evidence packet.
Affiliate commission never refunded Medium confidence
$13.35
Order 5764-1287-3308-821 · sale $89.00 · affiliate commission 15%
This order was refunded on May 9, nine days before the creator commission payout date (~day 15 after the May 3 delivery). TikTok's policy says commissions on orders refunded before the payout date are returned to the seller. No commission-refund row appears in any later statement.
| Affiliate commission charged (15% × $89.00) | −$13.35 |
| Refund date May 9 < commission payout ~May 18 | eligible |
| Commission-refund row in statements through Jun 30 | none |
| Commission owed back | $13.35 |
Where to file
Seller Center → Help Center → Finance ticket, citing the affiliate commission refund policy for orders after Apr 15, 2025.
Deadline
None published, so file promptly. Five sibling claims in this category are in your claims queue.
Basis: Affiliate commission refund policy, TikTok Shop Seller University (settlement report guide): refunds before the creator payout date return the commission to the seller. Applies to affiliate, affiliate-partner, and shop-ads commissions.
Refund admin fee charged at double the rate High confidence
$3.96
Order 5764-1287-3312-406 · SKU GH-THROW-01 · $329.99, refunded in full Jun 2, 2026
TikTok's published rule: the refund administration fee is 20% of the refunded referral fee, capped at $5.00 per SKU (for refunds on or after May 15, 2025). You were charged exactly double the correct fee.
| Referral fee refunded (6% × $329.99) | $19.80 |
| Correct fee: 20% × $19.80 (under the $5.00 cap) | $3.96 |
| Fee actually charged | −$7.92 |
| Overcharge owed back | $3.96 |
Where to file
Seller Center → Help Center → Finance ticket. TikTok's own adjustment taxonomy has a lane for this: “TikTok fees adjustment.”
Deadline
None published, so file promptly. Eight sibling claims in this category.
Basis: Referral Fee policy, TikTok Shop Seller University. 20% of refunded referral fee, $5/SKU cap effective May 15, 2025, with official worked examples matching this arithmetic.
Ruled out: timing, not errors
A credible audit also tells you what not to claim. These variances look like discrepancies but are normal settlement timing, and filing them would waste your support tickets and your credibility.
Timing$212.10 in June refunds settle against July statements.Refunds post to the statement after they process, expected to clear by Jul 14.
Timing$45.00 clawback on the May 11 statement.Matching reversal found on the May 25 statement, already made whole.
Timing$96.40 reserve withheld Jun 22.Inside the 30-day hold window, release expected Jul 22. We watch it.
Timing$5.12 refund admin fee on a two-SKU order.Looks over the $5 cap, but the cap is per SKU: $5.00 + $0.12, correct per TikTok's own worked example.
